Terms & Conditions

Last updated: October 12, 2026

Welcome to Naayika Online. These Terms & Conditions govern your access to and use of our website, https://naayikaonline.com/, and the purchase of products through our online store.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

1. Terminology

The following terminology applies to these Terms & Conditions, our Privacy Policy, and other related policies:

“You”, “Your”, “User”, or “Customer” refers to any person accessing or using this website.
“We”, “Us”, “Our”, or “Naayika Online” refers to the business operating the website Naayika Online.
“Website” refers to https://naayikaonline.com/.
“Products” refers to the items offered for sale through our website.
“Parties” refers to both the Customer and Naayika Online.

These terms are subject to applicable laws and regulations in India.

2. Use of Website

By using our website, you agree to:

Use the website only for lawful purposes.
Provide accurate, complete, and up-to-date information when placing an order or creating an account.
Avoid fraudulent purchases, unauthorized access, or activities that may disrupt the website.
Not copy, reproduce, distribute, or commercially exploit website content without prior written permission.
Not use the website in any manner that violates applicable laws or the rights of others.

We reserve the right to restrict, suspend, or terminate access to the website where there is reasonable evidence of misuse, fraud, or a violation of these terms.

3. Products and Product Information

Naayika Online operates an e-commerce website offering fashion and related products.

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colors, and other details displayed on our website are accurate.

However:

Product colors may appear slightly different depending on your screen, device, or display settings.
Minor variations in fabric, stitching, measurements, patterns, or design may occur.
Product availability may change without prior notice.
Unintentional errors in product descriptions, images, or pricing may occasionally occur.

We reserve the right to correct errors, update product information, or discontinue products when necessary.

4. Orders and Order Acceptance

When you place an order through our website, you are submitting a purchase request. An order confirmation does not necessarily guarantee final acceptance or dispatch.

We reserve the right to refuse, cancel, or limit an order in circumstances including:

The product being unavailable or out of stock.
Incorrect pricing or product information.
Suspected fraudulent or unauthorized transactions.
Incomplete, inaccurate, or unverifiable customer details.
Technical errors or other legitimate operational reasons.

If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Return & Refund Policy and applicable law.

Customers are responsible for reviewing their order details, delivery address, contact information, and selected products before completing a purchase.

5. Pricing and Payments

All product prices are displayed in Indian Rupees (INR), unless otherwise stated.

Prices, offers, and promotions may change without prior notice. Any price change will not ordinarily affect an order that has already been accepted, except where correction or cancellation is permitted by applicable law.

We may offer payment options such as:

Cash on Delivery (COD), where available.
Online payments through supported payment gateways.
Other payment methods displayed during checkout.

Online transactions may be processed by third-party payment service providers. We do not control their independent systems or service availability. However, this does not limit any rights or remedies available to customers under applicable law.

Customers must ensure that they are authorized to use the payment method selected.

6. Shipping and Delivery

Naayika Online aims to deliver orders to the address provided by the customer during checkout.

Delivery estimates are indicative and may vary due to:

Courier or logistics delays.
Weather conditions or unforeseen operational disruptions.
Incorrect or incomplete delivery information.
Public holidays, remote delivery locations, or other circumstances beyond our reasonable control.

Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before the order is finalized.

Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.

If a delivery attempt fails because of incorrect information, customer unavailability, or refusal to accept the shipment, additional shipping charges or other consequences may apply where permitted by our policies and applicable law.

For assistance with a delayed or undelivered order, please contact us using the details provided below.

7. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Return & Refund Policy, as published on our website.

Customers are encouraged to review that policy before placing an order.

Any return or refund request must follow the applicable procedure and eligibility requirements. Nothing in these Terms & Conditions limits any mandatory consumer rights or remedies available under applicable Indian law.

8. User Accounts

If our website allows you to create an account, you are responsible for:

Maintaining the confidentiality of your login credentials.
Ensuring that information associated with your account remains accurate.
All activities carried out through your account, subject to applicable law.
Informing us promptly if you suspect unauthorized access or misuse.

We reserve the right to suspend or restrict accounts involved in fraudulent activity, abuse, or violations of these terms, subject to applicable law.

9. Intellectual Property Rights

Unless otherwise stated, the content and materials available on Naayika Online, including the following, are owned by us or used with appropriate authorization:

Logos and brand elements.
Product photographs and images.
Graphics and illustrations.
Written content and product descriptions.
Website layout and design elements.

You may not reproduce, republish, distribute, modify, sell, sublicense, or commercially exploit these materials without prior written permission from the relevant rights holder, except as permitted by applicable law.

10. User Reviews and Submitted Content

If you submit reviews, comments, feedback, photographs, or other content through our website, you agree that:

The content is truthful, lawful, and based on your genuine experience where applicable.
The content does not violate another person’s intellectual property, privacy, or other legal rights.
The content does not contain unlawful, abusive, misleading, defamatory, or fraudulent material.
You have the necessary rights and permissions to submit the content.

You grant Naayika Online a non-exclusive right to use, display, and reproduce submitted content for purposes related to operating, improving, or promoting our services, subject to applicable law and our Privacy Policy.

We may remove or restrict content that violates these terms or applicable law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, courier services, or other external platforms.

These services may operate under their own terms and privacy policies. Naayika Online is not responsible for the independent content, policies, or operations of third-party websites, except to the extent required by applicable law.

Customers should review the relevant third-party terms before using those services.

12. Cookies and Privacy

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze traffic, and improve the shopping experience.

The collection, use, storage, and processing of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that certain information may be processed as described in that policy, subject to applicable consent requirements and Indian data protection laws.

13. Limitation of Liability

To the extent permitted by applicable law, Naayika Online shall not be liable for indirect or consequential losses arising from website use, including losses caused by temporary website unavailability, third-party service interruptions, or delays beyond our reasonable control.

Nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction is prohibited by law, including applicable consumer protection rights.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising directly from your unlawful misuse of the website, infringement of third-party rights, or material violation of these Terms & Conditions.

This provision does not require you to indemnify us for our own unlawful acts, negligence, or obligations that cannot legally be transferred to you.

15. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes in our business, website, services, or applicable laws.

Any revised version will be published on this page with an updated revision date. Changes will apply as permitted under applicable law.

We encourage customers to review this page periodically.

16. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of India.

Any disputes arising in connection with the website or purchases made through it shall be addressed in accordance with applicable Indian law and the jurisdiction of competent courts, without limiting any mandatory consumer forum rights or other remedies available to customers.

17. Contact Us

If you have questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Business Name: Naayika Online

Website: https://naayikaonline.com/

Email: naayikaonline@gmail.com

Phone: +91 91882 43387

We will make reasonable efforts to respond to customer enquiries within an appropriate timeframe.

By using https://naayikaonline.com/ and placing an order, you acknowledge that you have read and understood these Terms & Conditions, subject to applicable law.