Return & Refund Policy

Last updated: October 12, 2026

At Naayika Online, we value our customers and strive to provide a satisfactory shopping experience. If you are not satisfied with a product purchased through our website, please review the following Return & Refund Policy to understand the eligibility criteria, return procedure, refund timelines, and applicable conditions.

Website: https://naayikaonline.com/

1. Eligibility for Returns

We accept eligible return requests subject to the following conditions:

• The product must be unused, unworn, unwashed, and returned in its original condition and packaging, with all original tags and accessories attached, where applicable.

• Return requests must be initiated within 7 days of receiving the product.

• Only products purchased directly through the Naayika Online website are eligible under this policy.

• Return and refund requests are subject to verification and inspection.

• We may request clear product photographs, packaging photographs, or an unboxing video to verify a reported issue.

Products must meet the applicable return conditions unless the return is due to a defective, damaged, incorrect, or otherwise non-conforming product.

2. Non-Returnable Products

The following products may not be eligible for return for reasons other than defects, damage, incorrect supply, or other circumstances where a remedy is required by law:

• Products purchased during sale, clearance, or promotional offers, where the non-returnable condition was clearly disclosed before purchase.

• Customized, altered, or personalized products, except where defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law.

• Products that have been used, washed, or damaged after delivery due to customer handling.

• Products returned without required components, tags, or accessories, where these are necessary to establish return eligibility.

Nothing in this section excludes remedies required under applicable consumer protection laws.

3. How to Request a Return

Step 1: Contact Our Support Team

To initiate a return or report a problem with your order, contact us using the details below:

Email: naayikaonline@gmail.com

Phone: +91 91882 43387

Please provide the following information:

• Your order number.

• The product name or description.

• The reason for requesting a return or refund.

• Clear photographs or an unboxing video if the product is damaged, defective, or incorrect.

Our support team will review your request and communicate the next steps.

Step 2: Return Shipping

If your return request is approved, we will provide the applicable return instructions and return address.

• Customers may be responsible for return shipping charges for eligible returns due to a change of mind or other customer-related reasons, where permitted by applicable law.

• If the product is defective, damaged, incorrectly supplied, or otherwise our responsibility, we will arrange an appropriate resolution without charging the customer for return shipping, as applicable.

• Products should be securely packed to prevent damage during return transit.

Please do not send a product back before receiving return instructions from our support team.

Step 3: Product Inspection

Once we receive the returned product, we will inspect it to verify its condition and eligibility.

We will inform you of the outcome and, where approved, proceed with the applicable refund, replacement, or other resolution.

4. Refund Process

Approved refunds will be processed according to the following guidelines:

• Refunds will generally be initiated within 7–10 business days after the returned product has been received and successfully inspected.

• Refunds for approved cancellations or other eligible cases where no return is required will be processed within an appropriate timeframe.

• Online payments will ordinarily be refunded to the original payment method, subject to payment provider capabilities.

• For Cash on Delivery (COD) orders, eligible refunds may be processed through bank transfer or UPI after the required details have been verified.

• The time taken for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

If additional time is required because of verification or circumstances beyond our reasonable control, we will make reasonable efforts to communicate the status of your refund.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, where possible, so that we can investigate the issue promptly.

Please provide:

• Your order number and product details.

• Clear photographs showing the product and the reported issue.

• Photographs of the packaging or an unboxing video, where available.

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or another remedy in accordance with applicable law.

Eligible resolutions for products that are damaged, defective, or incorrectly supplied will be provided without additional return shipping costs to the customer, where applicable.

Reporting an issue after 48 hours will not automatically eliminate any rights or remedies available under applicable law.

6. Order Cancellation

Customers may request cancellation within 24 hours of placing an order, provided the order has not already been processed for dispatch or shipped.

• Cancellation requests must be submitted through our customer support channels.

• Once an order has been processed or shipped, cancellation may no longer be possible, although an eligible return may be available under this policy.

• If an eligible prepaid order is cancelled and payment has already been collected, the applicable refund will be processed in accordance with this policy and applicable law.

• For COD orders, cancellation is subject to order status and applicable legal requirements.

We reserve the right to cancel orders affected by stock unavailability, pricing errors, suspected fraud, or other legitimate operational reasons. Where payment has been collected, any eligible refund will be processed.

7. Exchanges and Replacements

Exchanges or replacements may be offered for eligible products, subject to product availability and verification.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution, as applicable.

Customers should contact our support team before returning a product for an exchange or replacement.

8. Late or Missing Refunds

If you have not received an approved refund within the expected timeframe, please follow these steps:

1. Check your bank account or original payment method.

2. Contact your bank or payment service provider to confirm whether the refund is pending.

3. If the refund is still missing, contact Naayika Online with your order number and refund details.

We will review the status and assist you where possible.

9. International Orders

If international shipping is available for your order, returns and refunds will be subject to the eligibility conditions described in this policy and any applicable destination-country requirements.

Original shipping charges, customs duties, import taxes, and other local charges may be non-refundable where permitted by law.

If an international order arrives defective, damaged, incorrect, or otherwise qualifies for a remedy, please contact our support team for assistance. The appropriate resolution will be determined in accordance with applicable law.

10. Policy Changes

Naayika Online reserves the right to update this Return & Refund Policy from time to time.

Any changes will be published on this page with a revised update date. Changes will apply as permitted by applicable law and will not remove rights that customers are legally entitled to retain.

We encourage customers to review this policy before placing an order.

11. Contact Us

For return requests, refunds, cancellations, exchanges, or product-related concerns, please contact us:

Business Name: Naayika Online

Website: https://naayikaonline.com/

Email: naayikaonline@gmail.com

Phone: +91 91882 43387

We will make reasonable efforts to review and respond to your enquiry promptly.

Thank you for shopping with Naayika Online. We appreciate your trust and support.