Privacy Policy

Last updated: October 12, 2026

This Privacy Policy describes how Naayika Online collects, uses, stores, and shares your personal information when you visit or make a purchase through our website, https://naayikaonline.com/.

It also explains your privacy rights and how applicable laws protect your information.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law and any consent requirements.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have the meanings defined below. These definitions apply whether the words appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

Account means an account created by you to access features of our website.
Company, We, Us, or Our refers to Naayika Online, the business operating this website.
Cookies are small files stored on your device to support website functionality and, where applicable, analyze usage.
Country refers to India.
Device means any device used to access our website, including a computer, mobile phone, or tablet.
Personal Data means information relating to an identified or identifiable individual.
Service refers to the website and associated online shopping services provided by Naayika Online.
Website refers to https://naayikaonline.com/.
You or Your refers to the individual accessing or using our website.

2. Information We Collect

We may collect personal information that you provide directly, information collected automatically when you use our website, and information received from service providers involved in processing your orders.

2.1 Personal Information

Depending on how you use our website, we may collect:

Full name.
Email address.
Phone number.
Billing address.
Shipping address.
City, state, and PIN code.
Order details and purchase history.
Customer service enquiries and communications.
Payment status and transaction reference details.

Payment information submitted through third-party payment gateways is handled according to the relevant provider’s systems and privacy practices. We do not intentionally store complete debit or credit card details on our own servers.

2.2 Usage Data

Certain technical information may be collected automatically when you visit our website, including:

Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Pages visited and browsing activity.
Date and time of visits.
Time spent on pages.
Referring website or source, where available.
Technical diagnostic and performance information.

This information helps us understand website usage, maintain functionality, and improve the customer experience.

3. User Accounts

If our website allows you to create an account, you may be able to place orders, review purchase history, and manage your account details.

You are responsible for maintaining the confidentiality of your login credentials and notifying us if you suspect unauthorized access to your account.

We may process account information to maintain your account, provide customer support, protect against fraudulent activity, and fulfill our legal obligations.

4. Cookies and Tracking Technologies

Naayika Online may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website.

These technologies may include:

Essential Cookies: Support core website functions, shopping cart operations, checkout, and security.
Preference Cookies: Remember selected settings and preferences.
Analytics Cookies: Help us understand website traffic and visitor behavior.
Advertising and Marketing Cookies: Where enabled, help measure advertising performance and deliver relevant marketing.

The specific cookies used will depend on the website features, plugins, analytics services, and advertising tools that are active.

You can manage or disable cookies through your browser settings. Some website features may not work correctly if essential cookies are disabled. Where required, we will obtain consent before using non-essential cookies or tracking technologies.

5. How We Use Your Personal Information

We may use your personal information for the following purposes:

To process, confirm, pack, and deliver your orders.
To manage customer accounts and purchase history.
To communicate order confirmations, shipping updates, cancellations, and refunds.
To respond to customer enquiries and provide support.
To process payments and verify transactions.
To improve our products, website functionality, and shopping experience.
To detect, investigate, and prevent fraud, misuse, or security incidents.
To administer promotions and marketing communications where permitted.
To comply with applicable legal, regulatory, accounting, and tax requirements.
To establish, exercise, or defend legal claims where necessary.

We process personal information only for appropriate purposes and on a lawful basis, as applicable.

6. Payments

Naayika Online may offer payment methods such as:

Cash on Delivery (COD), where available.
Online payments through supported third-party payment gateways.
UPI and other payment methods displayed during checkout.

Online payments may be processed by independent payment service providers. Their processing of personal information is subject to their respective terms and privacy policies.

We do not intentionally store complete debit or credit card details on our own servers. However, payment providers may retain certain transaction information in accordance with their policies and applicable law.

7. Shipping and Delivery Information

To fulfill your order, we may share necessary customer information, such as your name, delivery address, phone number, and order details, with courier companies and logistics partners.

This information is used to dispatch, deliver, track, and manage shipments.

If international shipping is available for your order, relevant information may be transferred to logistics partners or other service providers operating in the destination country, subject to applicable law.

Any customs duties, import taxes, or other destination-specific charges will be handled according to the applicable shipping terms.

8. Sharing Your Personal Information

We may share your personal information with the following categories of recipients when necessary:

Shipping and logistics partners: To deliver orders and manage shipment tracking.
Payment service providers: To process payments, refunds, and transaction verification.
Website and IT service providers: To host, maintain, secure, and operate our website.
Analytics and marketing providers: Where applicable, to measure website performance and advertising effectiveness.
Customer support providers: To respond to enquiries and resolve order-related issues.
Legal and regulatory authorities: Where disclosure is required by law or necessary for lawful proceedings.

We do not sell your personal information to third parties.

Service providers receiving information on our behalf may process it according to their contractual obligations, applicable law, and their relevant privacy terms.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

Processing and fulfilling orders.
Managing returns, refunds, and customer support.
Maintaining business, accounting, and tax records.
Preventing fraud and resolving disputes.
Complying with legal and regulatory obligations.

The retention period depends on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable law.

10. International Data Transfers

Your personal information may be processed by service providers in locations outside your state or country, depending on the hosting, payment, analytics, and other services used by our website.

Where such transfers occur, we will take steps required by applicable law to ensure that personal information is handled appropriately.

International transfers may be subject to different privacy and data protection requirements depending on the destination and applicable legal framework.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about personal data we process about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Withdraw consent where processing is based on consent.
Raise concerns or submit a complaint regarding the handling of your information.

Certain information may need to be retained to comply with legal obligations, complete transactions, prevent fraud, or resolve disputes.

To exercise your rights, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before acting on a request.

12. Security of Personal Information

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, and loss.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

While we take reasonable steps to safeguard your information, we cannot guarantee absolute security.

13. Children’s Privacy

Our website is intended for individuals who can lawfully make purchases or use our services under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can review the matter and take appropriate action.

14. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external resources.

These websites operate independently and may have their own privacy policies and practices.

Naayika Online is not responsible for the privacy practices or content of third-party websites, except where responsibility is imposed by applicable law. We encourage you to review the privacy policies of any external services you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable laws.

Any updated version will be published on this page with a revised Last updated date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Naayika Online

Website: https://naayikaonline.com/

Email: naayikaonline@gmail.com

Phone: +91 91882 43387

We will make reasonable efforts to review and respond to privacy-related enquiries within an appropriate timeframe.

Thank you for trusting Naayika Online.