Shipping Policy

Last updated: October 12, 2026

At Naayika Online, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains our order processing procedures, shipping charges, estimated delivery timelines, and delivery conditions for purchases made through our website, https://naayikaonline.com/.

1. Shipping Destinations

Naayika Online aims to deliver orders to serviceable locations within India.

Shipping availability may vary depending on the customer’s PIN code, courier service coverage, product availability, and other logistical factors.

International shipping, if available, will be confirmed through the options displayed on our website or communicated by our customer support team.

2. Shipping Charges

Within India

• Shipping charges, where applicable, will be displayed during checkout.

• Free shipping may be offered on eligible orders during promotional periods or as specified on the website.

• Shipping charges may vary depending on the order value, package weight, delivery location, and courier rates.

International Orders

If international shipping is available for your order:

• Shipping charges will depend on the destination country, package weight, and applicable courier rates.

• Customs duties, import taxes, and other local charges may apply.

• Unless otherwise stated, applicable import duties and local taxes are the customer’s responsibility.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation or verification of Cash on Delivery (COD) orders, where applicable.

• Orders placed on Sundays or public holidays may be processed on the next working day.

• Orders may require additional processing time during sales, festivals, or periods of high demand.

• Orders may be subject to verification before dispatch.

Order processing time is separate from the estimated shipping and delivery period.

4. Estimated Delivery Time

Orders Within India

The following are estimated delivery timelines after dispatch:

• Metro cities: 3–6 business days.

• Other locations: 4–8 business days.

• Remote or difficult-to-service locations: Delivery may take longer depending on courier availability.

International Orders

If international shipping is offered, the estimated delivery period may be 7–21 business days, depending on the destination, shipping method, and customs clearance.

All delivery timelines are estimates and are not guaranteed. Actual delivery times may vary depending on circumstances beyond our control.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or other available communication channels.

Customers can use the tracking information provided to check the shipment’s status through the relevant courier service.

If tracking information is unavailable or your shipment has not been updated for an extended period, please contact our customer support team.

6. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and serviceable PIN codes within India.

• COD availability will be displayed during checkout where supported.

• We may contact customers by phone or message to verify COD orders before dispatch.

• Orders may be cancelled if verification is unsuccessful or the customer cannot be reached, subject to applicable law.

• Customers should ensure that the correct delivery address and contact number are provided.

7. Failed Delivery Attempts and Undeliverable Packages

A shipment may be returned to us if delivery cannot be completed because of circumstances such as:

• An incorrect or incomplete delivery address.

• The customer being unavailable after repeated delivery attempts.

• The customer refusing to accept the package.

• The delivery location being outside the courier’s serviceable area.

If a shipment is returned, we may contact the customer to arrange the next steps.

Additional shipping charges for re-dispatch may apply where appropriate and permitted by applicable law. Any refund for a returned order will be handled in accordance with our Return & Refund Policy.

8. Shipping Delays

Delivery may be delayed due to circumstances including:

• Adverse weather conditions.

• Public holidays and regional closures.

• Courier service disruptions.

• Incorrect address or contact information.

• High seasonal demand.

• Customs inspections or clearance procedures for international shipments.

• Other unforeseen logistical or operational circumstances.

Naayika Online will make reasonable efforts to assist customers with delayed shipments. We cannot guarantee delivery by a specific date unless expressly confirmed, and nothing in this policy limits any rights available to customers under applicable law.

9. Damaged, Lost, or Incorrect Shipments

If your order arrives damaged, contains an incorrect product, or appears to have been lost in transit, please contact us as soon as possible.

Where possible, report delivery-related issues within 48 hours of receiving the package. For shipments that have not arrived, contact us once the estimated delivery period has passed.

Please provide the following information to help us investigate:

• Your order number.

• A description of the issue.

• Photographs of the outer packaging and product, where applicable.

• Relevant shipment tracking details, if available.

We will review the complaint and coordinate with the courier or relevant service provider where necessary. Replacement, refund, or other resolution will be provided where eligible under our policies and applicable law.

Reporting an issue after 48 hours will not automatically remove any rights or remedies available under applicable law.

10. Shipping Restrictions

We may be unable to deliver to certain locations because of courier restrictions, logistical limitations, legal requirements, or other reasonable operational constraints.

Where applicable, restrictions may include:

• Locations not serviced by our logistics partners.

• Certain remote or restricted areas.

• International destinations where delivery is unavailable or prohibited by law.

If an order cannot be fulfilled due to a shipping restriction, we will communicate with the customer regarding the available options, including cancellation and any applicable refund.

11. Returns, Exchanges, and Refunds

All eligible returns, exchanges, cancellations, and refunds are governed by our separate Return & Refund Policy.

Customers are encouraged to review that policy before placing an order.

Nothing in this Shipping Policy limits mandatory consumer rights or remedies available under applicable Indian law.

12. Contact Us

For questions regarding shipping, delivery status, tracking, or shipment-related issues, please contact us:

Business Name: Naayika Online

Website: https://naayikaonline.com/

Email: naayikaonline@gmail.com

Phone: +91 91882 43387

We will make reasonable efforts to assist you with your shipping-related enquiries.

By placing an order through Naayika Online, you acknowledge that you have read this Shipping Policy, subject to applicable law.